![]() ![]() Plus, as a member of IHG One Rewards, our loyalty program, you'll enjoy exclusive benefits and earn points with every stay. By booking through our official website or mobile app, you'll always get the most competitive prices available. Whether you're seeking luxury, boutique, or budget-friendly accommodations in Vienna, we have a hotel brand that will exceed your expectations.Īt IHG, we take pride in offering the best rates when you book directly with us. Our hotels are dedicated to providing exceptional service and a memorable stay for every guest. Once again, thank you for choosing our hotel, and we hope to have the opportunity to host you again in the future under more favorable conditions.Searching for a hotel in Vienna? With 5 in Vienna, IHG Hotels & Resorts has the perfect hotel for your upcoming trip to Vienna. If you ever plan to return to our hotel, please don't hesitate to reach out to us directly at h9…, and we will personally oversee your reservation to ensure that your stay is as enjoyable as possible. We are committed to providing a relaxing and comfortable stay for all our guests, and we will work diligently to prevent such issues from recurring. We genuinely appreciate your feedback as it allows us to make necessary adjustments to enhance our guests' experiences. Our engineering team will thoroughly inspect and service the air conditioning units in the room you stayed in to ensure they operate quietly and efficiently. ![]() We have taken immediate action to address this issue, and our maintenance team has been notified to ensure that the extractor fan is in optimal working condition for future guests.Īs for the noisy air conditioning, we understand that a peaceful and comfortable environment is crucial for a restful stay. ![]() Regarding the bathroom extractor fan, I'm sorry to hear that it needed oiling. Your feedback is invaluable to us as it helps us identify areas where we can improve our services and facilities. I would like to extend my apologies for the inconveniences you experienced with the bathroom extractor fan and the air conditioning during your stay. First and foremost, I want to express my sincere gratitude for choosing our hotel for your recent stay, and I appreciate you taking the time to share your feedback with us. Once again, thank you for choosing our hotel, and we look forward to the opportunity to better serve you in the future. If you plan to stay with us again in the future, please feel free to reach out to us at h9…, and we will be more than happy to assist you in making your reservation and addressing any special requests or concerns. We want to ensure that you continue to find our hotel a comfortable and convenient choice. Please rest assured that your feedback has been shared with our management team, and we are committed to making the necessary improvements to enhance your future stays. We value your loyalty, and we are currently reviewing our pricing strategies to ensure that we remain competitive while offering the exceptional service you expect from us. I apologize for any inconvenience caused by the rate increase in September due to the Medical Congress. Lastly, I'd like to address the matter of pricing. We will make efforts to provide more consistent service and create a more familiar environment for our returning guests. Regarding the frequent changes in personnel, I understand that it can be disorienting to have faces change regularly. We were unfortunately unable to do it because the Parking doesn't belong to us but to the road administration company, so we received an answer that all the spots must be at all times available to all of the Station's guests. However, I'm sorry to learn that there have been some areas where we have fallen short of your expectations.įirstly, I apologize that the parking slots for hotel guests have not been marked as suggested in March 2023. ![]() I would like to extend my gratitude for spending a considerable amount of time with us over the course of the year, and I'm pleased to hear that, in general, your experiences have been satisfactory. We truly appreciate the trust you have placed in us for your accommodation needs. I hope this message finds you well, and thank you for your continued loyalty as a valued member of our hotel. ![]()
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